Shipping policy

shipping policy

Effective Date: 10-12-2024

Welcome to Mariners Warehouse!
We’re excited to have you as our customer. Our goal is to provide you with high-quality products and exceptional service. Below, you will find the details about our shipping policy, including processing times, shipping methods, costs, and other important information to ensure your shopping experience is seamless.

Order Processing & Handling

  • Order Processing Time: All orders are processed within 1-2 business days from the time of purchase.
  • Business Days: Our business days are Monday to Friday, excluding national holidays.
  • Orders placed after 2:00 PM on business days, or on weekends and holidays, will be processed on the next business day.

Shipping Methods & Estimated Delivery Times

We offer various shipping methods to meet your needs:

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day

Please note that delivery times are estimates and can vary depending on your location, shipping method selected, and any unforeseen circumstances (such as weather delays or high shipping volumes).

Shipping Costs

Shipping costs are calculated based on the weight, dimensions of the items, and the shipping method you choose at checkout. You’ll be able to review the total shipping cost before completing your order.
For your convenience, all costs will be clearly displayed at checkout.

International Shipping

We are proud to offer international shipping to select countries. International delivery times may vary depending on the destination, and additional customs fees or import taxes may apply. Please note that these fees are the responsibility of the customer.
Important: You will be notified of any additional charges by the carrier before your order is shipped.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to follow your order’s progress on the carrier’s website.
Tip: We recommend checking your tracking information regularly for updates.

Shipping Address

Please double-check the shipping address during checkout to ensure that it is accurate and complete. Mariners Warehouse is not responsible for delays or non-delivery due to incorrect or incomplete address information.
If you need to make any changes to your shipping address, please contact us immediately before your order is shipped.

Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us as soon as possible at info@marinerswarehosue.com or call us at 888-812-6287.
We will work with the carrier to resolve the issue as quickly as possible and ensure your satisfaction.

Returns & Exchanges

For details regarding returns and exchanges, please visit our Return Policy page.
We strive to make sure you’re happy with your purchase, and our return process is straightforward.

Contact Us

If you have any questions, concerns, or need further clarification on our shipping policy, don’t hesitate to reach out. We’re here to help!

Thank you for choosing Mariners Warehouse. We appreciate your business and look forward to serving you!